Harmonia Hotel Development: Enchanting customers with relaxing and pleasant moments

Danielle do Espirito Santo

Harmonia Benefícios is recognized for its pioneering spirit in the benefits market and provision of hotel services, highlighting the ethical service, core competencies, the strategic plan for growth with our partners and customers as well as the commitment of our team of employees.

For 20 years in the Hotel, Vacation Colony and Benefit market, we have developed with important impetus from our partners, the most complete “Quality of Life Project” in Brazil. The incessant search to generate value for our customers has motivated us to invest in constant training for our staff and financial contribution to administrative management systems and CRM – Customer Relationship Manager for monitoring our consumer behavior and prospects enabling us to sustain with great congruence the proposal of marketing institution with the slogan “Give more life to your life, be a client Harmonia.”

Harmonia Benefícios works throughout its history and trajectory based on three fundamental Pillars, character with internal and external peers, competence management to meet and satisfy the needs that we ourselves provoke and reconciliation of the commitments outlined in the strategic plan through planned tasks and joint actions aimed at the growth of the organizational group and exceeding the expectations of our customers.

The strategy of the Harmonia Group for many years aims to satisfy our Stakeholders on all fronts; in the matter of employees is the heart of planning as we consider the most important part of the company, plagiarizing the considerations of HENRY FORD who uttered the following sentence: “You could take my factories away from me, burn my buildings, but if you give me my staff, I will build all my business again”.For our external customers and suppliers, we maintain the most transparent communication in our business dealings, searching in a unique and exclusive way the position of win-win negotiation; and finally for our neighbors of hotel enterprises, we try to involve them in some way in our business through invitations to launch products, experiences in thematic parties and often offering job offers to their families with the intention of adding them to our business and obtaining positive viral marketing.

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